{"id":10325,"date":"2022-01-11T12:14:04","date_gmt":"2022-01-11T11:14:04","guid":{"rendered":"https:\/\/www.bancali-biz.org\/?page_id=10325"},"modified":"2023-10-30T10:16:34","modified_gmt":"2023-10-30T09:16:34","slug":"kexa-eta-iradokizunak-egiteko-kanala","status":"publish","type":"page","link":"https:\/\/www.bancali-biz.org\/eu\/kexa-eta-iradokizunak-egiteko-kanala\/","title":{"rendered":"Kexa eta iradokizunak egiteko kanala"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10325\" class=\"elementor elementor-10325 elementor-431\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a0d66a7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a0d66a7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18f82ac1\" data-id=\"18f82ac1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bd72e12 elementor-widget elementor-widget-text-editor\" data-id=\"6bd72e12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>KEXA ETA IRADOKIZUNAK EGITEKO KANALA<\/h3><p>Erreklamazio-kanalaren helburua da tresna eraginkor bat eskaintzea beste kontrol batzuek oharkabean pasako liratekeen irregulartasunak detektatzeko eta tresna honekin BIZKAIKO ELIKAGAIEN BANKUan egon daitezkeen arazoak bideratzen dira, bai bere jardueran, bai bere presentzian edo bere baitan. egitura, edozein alderditan, arriskuak edo kalteak zuzendu eta saihestu ahal izateko.<\/p><p>Salaketa baten aurrean gure prozedura ezagutu nahi baduzu, sakatu\u00a0<a style=\"background-color: #ffffff;\" href=\"https:\/\/www.bancali-biz.org\/wp-content\/uploads\/2023\/10\/Procedimiento-de-uso-del-Canal-de-Denuncias_EUS.pdf\" target=\"_blank\" rel=\"noopener\">hemen<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71b3c85 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"71b3c85\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;dce_confirm_dialog_enabled&quot;:&quot;no&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;,&quot;label_icon_size&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;field_icon_size&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-conditions-js-error-notice elementor-message elementor-message-danger\" style=\"display: none;\">A problem was detected in the following Form. Submitting it could result in errors. Please contact the site administrator.<\/div>\t\t\t<script>\n\t\t\tsetTimeout(function() {\n\t\t\t\tlet el = document.querySelector(\".dce-conditions-js-error-notice\");\n\t\t\t\tif (el)\n\t\t\t\t\tel.style.display = \"block\";\n\t\t\t}, 6000);\n\t\t\t<\/script>\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nuevo formulario\" aria-label=\"Nuevo formulario\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"10325\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"71b3c85\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Kexa eta iradokizunak egiteko kanala - BANCO ALIMENTOS\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"10325\"\/>\n\t\t\t\n\t\t\t<div data-field-conditions=\"[{&quot;id&quot;:&quot;nombre&quot;,&quot;condition&quot;:&quot;(info == &#039;si&#039;)&quot;,&quot;mode&quot;:&quot;show&quot;,&quot;disableOnly&quot;:false},{&quot;id&quot;:&quot;apellidos&quot;,&quot;condition&quot;:&quot;(info == 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class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[hecho]\" id=\"form-field-hecho\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-fecha elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-fecha\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tData\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[fecha]\" id=\"form-field-fecha\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-archivo elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-archivo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tKargatu fitxategia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[archivo]\" id=\"form-field-archivo\" class=\"elementor-field elementor-size-sm  elementor-upload-field\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-info elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-info\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tHarremanaretako informatzioa\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"si\" id=\"form-field-info-0\" name=\"form_fields[info]\"> <label for=\"form-field-info-0\">Gehitu harremanaretako informatzioa<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"no\" id=\"form-field-info-1\" name=\"form_fields[info]\" checked=\"checked\"> <label for=\"form-field-info-1\">Harremanaretako informatzioa ez<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nombre elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nombre\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tIzena\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nombre]\" id=\"form-field-nombre\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-apellidos elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-apellidos\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAbizenak\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[apellidos]\" id=\"form-field-apellidos\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-correo elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-correo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tHelbide elektronikoa\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[correo]\" id=\"form-field-correo\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefono elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefono\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelefonoa\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefono]\" id=\"form-field-telefono\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-organizacion elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-organizacion\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tParte hartzen duzun erakundea\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[organizacion]\" id=\"form-field-organizacion\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-tipo elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tipo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDokumentu mota\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[tipo]\" id=\"form-field-tipo\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"dni\">NAN<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"nif\">IFZ<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"nie\">AIZ<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-dni elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-dni\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNAN\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" pattern=\"^[0-9]{8,8}[A-Za-z]$\" data-regex=\"true\" type=\"text\" name=\"form_fields[dni]\" id=\"form-field-dni\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nif elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nif\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tIFZ\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" pattern=\"([a-z]|[A-Z]|[0-9])([a-z]|[A-Z]|[0-9])[0-9]{7}\" data-regex=\"true\" type=\"text\" name=\"form_fields[nif]\" id=\"form-field-nif\" minlength=\"9\" maxlength=\"9\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nie elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nie\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAIZ\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" pattern=\"((([X-Z])|([LM])){1}([-]?)((\\d){7})([-]?)([A-Z]{1}))|((\\d{8})([-]?)([A-Z]))\" data-regex=\"true\" type=\"text\" name=\"form_fields[nie]\" id=\"form-field-nie\" minlength=\"9\" maxlength=\"9\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_8fc34f9 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8fc34f9\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDatuak babesteko politika onartzen dut\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_8fc34f9]\" id=\"form-field-field_8fc34f9\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_8fc34f9\">Datu pertsonalak BIZKAIKO ELIKAGAIEN BANKUAK gure <a href=\"https:\/\/www.bancali-biz.org\/eu\/pribatasun-politika\/\">Pribatutasun Politikan<\/a> xedatutakoaren eta xehetasunen arabera tratatuko ditu, webgune honetan kontsulta daitezkeenak.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_36b13b4 elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_36b13b4\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6Lf_OU8fAAAAAPieN3aeeNIDgDia0lTLkZtxj4OJ\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>KEXA ETA IRADOKIZUNAK EGITEKO KANALA Erreklamazio-kanalaren helburua da tresna eraginkor bat eskaintzea beste kontrol batzuek oharkabean pasako liratekeen irregulartasunak detektatzeko eta tresna honekin BIZKAIKO ELIKAGAIEN BANKUan egon daitezkeen arazoak bideratzen dira, bai bere jardueran, bai bere presentzian edo bere baitan. egitura, edozein alderditan, arriskuak edo kalteak zuzendu eta saihestu ahal izateko. Salaketa baten aurrean gure [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"give_campaign_id":0,"footnotes":""},"class_list":["post-10325","page","type-page","status-publish","hentry"],"campaignId":"","_links":{"self":[{"href":"https:\/\/www.bancali-biz.org\/eu\/wp-json\/wp\/v2\/pages\/10325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bancali-biz.org\/eu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bancali-biz.org\/eu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bancali-biz.org\/eu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bancali-biz.org\/eu\/wp-json\/wp\/v2\/comments?post=10325"}],"version-history":[{"count":0,"href":"https:\/\/www.bancali-biz.org\/eu\/wp-json\/wp\/v2\/pages\/10325\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.bancali-biz.org\/eu\/wp-json\/wp\/v2\/media?parent=10325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}